Refund policy

If there is a problem with your order, please email us at info@missdeesdesk.com or contact us via direct message. We recommend contacting us within 7 days of receiving your order so we can assist you as quickly as possible.

Please include your order number, a description of the issue and clear photographs or a video showing the problem.

Once we have assessed the issue, we will arrange an appropriate repair, replacement or refund in accordance with Australian Consumer Law. If a replacement is approved, please allow up to 1–2 weeks for it to be created and dispatched, as our stamps are made to order.

Stamp Warranty

All Miss Dee’s Desk stamps include a lifetime functional warranty. If your stamp develops a manufacturing fault and cannot reasonably be repaired or refilled, please contact us so we can assess the issue and arrange an appropriate solution.

The lifetime warranty does not cover:

• Normal wear and tear
• Ink running out or fading through regular use
• Accidental damage, misuse or incorrect storage
• Damage caused by using incompatible ink or refill products
• Changes in ink impression caused by paper type, pressure or stamping technique
• Lost or stolen stamps

Proof of purchase and photographs or a video of the issue may be required. This warranty is provided in addition to your rights under Australian Consumer Law and does not exclude or limit those rights.